Privacy Policy

1. Introduction

Welcome to Yarazon ("we," "us," or "our"). Yarazon is a cross-border e-commerce platform that helps customers in Sudan purchase products from international online retailers such as Amazon, Noon, Shein, and others. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information

When you create an account or place an order, we may collect the following personal information:

• Name — to identify you and personalize your experience.
• Email address — for account creation, login, and communication.
• Phone number — for order updates and delivery coordination.
• WhatsApp number — for customer support and order communication.
• Delivery address — to ship your purchased products to you in Sudan.
• Payment information — screenshots of payment receipts for order verification (we do not store credit card details).

2.2 Usage Data

We automatically collect certain information when you access the Service, including:

• Device type and operating system.
• Browser type and version.
• Pages visited and time spent on those pages.
• App interaction data (features used, buttons clicked).

2.3 Push Notification Tokens

With your consent, we collect push notification tokens from your device to send you real-time updates about your orders, delivery status, and important announcements. You can disable push notifications at any time through your device settings.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account.
• To process and fulfill your cross-border purchase orders.
• To communicate with you about order status, shipping updates, and delivery coordination.
• To send push notifications about order progress and important updates.
• To provide customer support via in-app messaging and WhatsApp.
• To verify payment receipts and process transactions.
• To improve and optimize the Service.
• To detect, prevent, and address technical issues or fraudulent activity.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers — with trusted third-party service providers who assist us in operating the Service (e.g., cloud hosting, payment processing), subject to confidentiality obligations.
• Delivery partners — with local delivery staff to coordinate the delivery of your orders to your specified address in Sudan.
• Legal requirements — when required by law, regulation, or legal process.
• Safety — to protect the rights, property, or safety of Yarazon, our users, or the public.

5. Data Storage and Security

Your data is stored on secure servers with encryption at rest and in transit. We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Password hashing using industry-standard algorithms (bcrypt).
• Encrypted data transmission using HTTPS/TLS.
• Secure cloud storage (AWS) for uploaded files and documents.
• Role-based access controls limiting data access to authorized personnel only.

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. If you wish to delete your account, please contact us and we will delete your personal data within a reasonable timeframe, except where we are required to retain it for legal or legitimate business purposes.

7. Your Rights

You have the following rights regarding your personal data:

• Access — You can request a copy of the personal data we hold about you.
• Correction — You can update or correct your personal information through your profile settings.
• Deletion — You can request deletion of your account and associated data.
• Opt-out — You can opt out of push notifications through your device settings, and unsubscribe from marketing communications.

To exercise any of these rights, please contact us at the email address provided below.

8. Children's Privacy

Our Service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13 without verification of parental consent, we will take steps to delete that information promptly.

9. Third-Party Services

Our Service may contain links to third-party websites and services (such as Amazon, Noon, and Shein) that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party services you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: